Requested from DOH by M. Canuzo at 01:43 PM on
Jan 18, 2023.
Purpose: For international travel
Date of Coverage: 12/24/2022 - 01/18/2023
Tracking no: #DOH-790060541691
Canuzo 01:43 PM, Jan 18, 2023
Hi! I would like to follow up my Vax Cert Request with:
1. Reference ID: 1823357
To whom it may concern:
This is to bring to your attention that I have been trying to access my vaccine certificate numerous times since last year, December 24, 2022.
However, nobody calls or even email me and I really need this vaxcert for our travel to Singapore on 1/31/2023. Please help me as soon as possible im running out of time, I already submitted the copy of my vaccination card and my passport in your system,
Email: yhelleandrea@gmail.com
No.: 09216900586
I am really hoping you can help me
Receiving Officer 01:46 PM, Jan 18, 2023
January 18, 2023
Dear Marielle Andrea,
Thank you for your request dated Jan 18, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VaxCert Update Request.
We received your request on Jan 18, 2023 and will respond on or before Feb 08, 2023 01:43:21 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://bc-zs.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC03OTAwNjA1NDE2OTEM, for request with ticket number #DOH-790060541691.
Thank you.
Respectfully,
FOI Receiving Officer
FOI Officer
Maker 02:24 PM, Jan 18, 2023
January 18, 2023
Dear Marielle Andrea Canuzo,
Greetings!
Thank you for your request dated Jan 18, 2023 01:43:21 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for VaxCert Update Request.
Response to Request
Your FOI request is approved.
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate.
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details:
Tel. No.: (02) 8876-1488
Email Address: vaxcertsupport@doh.bc-zs.com
Also, you may review the FAQ section of the eFOI site: http://foi.bc-zs.com/help.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at foi@doh.bc-zs.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
FOI Decision Maker
FOI Receiving Officer
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